One of production team member has tested postive for COVID, thus we are unable to process any order until 4th of Jan 2021. We apologies for any inconvenience caused.

Where is my order? If you requested design proof it will take longer to process your order or else we will try to process your order as soon as possible. Please double check your order and make sure the text that we need to print is not missing as that will delay processing.

Can you provide an exact date and time of delivery? We are unable to provide an exact date and time of delivery. Once your order is shipped it very much depends on the route your package takes. Royal Mail is behind delivery at the moment. Therefore, your package may take slightly longer to get delivered than standard delivery time.

Can you make delivery faster? We have no control over delivery times and cannot make them get delivered faster. Please check Royal Mail website here for service update.

Do you provide tracking? We ship your order using the service you purchased. 1st Class and 2nd Class service DO NOT provide tracking.

Still need support? Simply email: support@craycases.zendesk.com to get started, don't forget to include your ORDER ID (begins with CRA).